NAP Technologies provides Managed IT services to businesses nationwide. NAP is short for Network Access Point, and our staff has over 30 years of experience providing information technology services to businesses of all sizes. We specialize in network engineering, technical support, security, and most importantly, customer service. Our company builds lasting relationships by making your business work better.
By outsourcing the management, maintenance and support of your business’ Information Technology to NAP Technologies, you can finally take the stress out of using the technology your business counts on every day.
With a customized IT solution from our team of experts, you’ll finally begin to think of your technology as a strategic investment, rather than a constant drain on your time and resources. Expert IT support from NAP Technologies takes the focus off your technology problems and puts it back on what really matters – your business.
WHAT WE DO
NAP Technologies provide ongoing on-site and remote management of virtually every aspect of your IT environment. The ideal IT solution for small- to medium-sized businesses, NAP Technologies offer a menu of options so that you are never paying for services you don’t need.
We serve as your Help Desk – providing end-user on demand, we ensure prompt and efficient resolution to IT problems, with over 90% of support questions handled with the first contact.
We monitor your operating systems, servers, firewalls, business applications, databases, and other devices 24/7. Our proactive Network Management System (NMS) allows us to identify, alert and fix potential problems before they affect your business, ensuring the continued health, safety and security of your IT environment.
OUR MANAGED SERVICES SUITE
Technology services from NAP Technologies are designed, created and implemented with your unique business needs in mind, so you know you’ll see a return on your IT investments today and in the future.
Here’s why so many businesses depend on NAP Technologies for IT service and support:
WHAT OUR CLIENTS SAY
OUR TEAM
NAP Technologies’ leadership team consists of seasoned IT management professionals with decades of real-world, “in the trenches” experience. Ranging from SMB IT to Enterprise, NAP Technologies’ leadership guides the implementation of all implementation projects both small and large-scale.
NAP Technologies maintains a full-time, in-house dispatch team to answer all phone calls during normal business hours. Your calls are converted into support tickets immediately so there is never a wait time for support on your account. Emergency 24×7 after-hours calls are handled by our on-call support team, who will respond to after hours tickets on an as needed basis. Our Managed IT Support services include weekly visits on-site by a NAP Technologies technician to provide hands on support for our customers’ end users.
The solutions team consists of our field engineers and technicians. NAP Technologies maintains an experienced staff of full-time engineers and technicians who are dispatched all over the NYC Metro area during normal business hours to fix problems and maintain our customer’s systems. In addition, NAP Technologies has a staff of full-time remote support technicians who are available to remotely work on client systems from our offices. The remote team is also responsible for preventative maintenance of systems by monitoring and addressing systems via our Remote Monitoring Software that is installed on all Managed Service client systems.
OUR STORIES
Jane was off the grid and unreachable …her main business server was on its last leg. Our client had two choices: replace the failed components (delivery and installation for three business days away), or replace the server ASAP. Whenever we have called Jane to make a decision in the past 2 years she always took […]
It’s hard to believe someone, like our client Charley, who so careful and aware of cyber threats, would find himself one click away from a ransomware disaster. Charley has been a NAP Technologies client for 3 years, and was always cautious and quick to follow our advice, but he suddenly found himself just one click […]
What would a data breach look like at your small business? Chances are it would look very ugly. The reality is that most small businesses don’t have the talent to execute data breach protection. Preventing a data breach 24×7 that could emanate from the web or inside your organization is complex – cyber criminals know […]
Apparently, necessity is still the mother of invention. A now classic story told by Christian, a member of the NAP Technologies Managed Services Team… It started out like any other Tuesday morning. Everything in the Network Operations Center appeared as usual – green lights as far as you can see. We were globally updating a […]
A client’s Internet Service Provider approached them directly about a “special offer” for more bandwidth for a small price increase. Taking the offer at face value, the client was very interested and ready to jump on it, but after reviewing it with NAP Technologies, two of the many shortcomings of this offer were very clear. […]
Imagine how maddening it can be when you are trying to do your work, only to be jammed up by a slow office network…seconds feel like hours, you begin to question what you are looking at, and all that legal work at hand now becomes secondary. Your internet connection seems stuck. Then it doesn’t. The […]
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We’re here for you. Reach out to us to find out how we can
help restructure your company’s IT management for less.
